Please read your Vacation Rental Agreement carefully before you begin your vacation. Any monies received by Breakaway Vacation Properties, LLC (herein referred to as BVP) for occupancy of Vacation Property indicate the acceptance of the terms of our Vacation Rental Agreement in full. All policies are strictly enforced. It is the responsibility of all guests and members of their party to be familiar with all policies pertaining to rental.
RENTER REQUIREMENTS: For legal and accounting purposes, the person placing the reservation must be the same as the credit card holder making the deposit. This person is considered to be the Guest. All other persons involved with the rental are considered to be the Guest's invitees, and all discussion regarding reservation, cancellation, and damage policies will be discussed only with the Guest, not the Guest's invitees. The Guest understands that BVP rents to responsible adults over the age of 25 ONLY.
DOWN PAYMENT/ PAYMENT: A reservation can be made with a down payment paid by credit card. Full payment is due 60 days prior to the scheduled arrival date. The balance will be charged to the same credit card used to make the deposit and secure the reservation (i.e. the credit card on file). The credit card on file must have an expiration date that extends beyond the reservation check out date. The down payment remission is also an authorization by the card holder/Guest to charge the full balance on the balance due date. If a reservation is made less than 60 days prior to arrival, full payment is due when the reservation is made.
BALANCE PAYMENT: Our software and credit card processor partner will automatically charge the reservation balance to the credit card on file 60 days prior to arrival. Balance is due no later than 60 days prior to your arrival date. We will charge the balance payment to the same credit card used for the initial deposit payment made at the time the reservation was made. If you would like to use a different credit card to pay the reservation balance, please contact us directly well in advance of the balance due date.
DAMAGE POLICY: Vacation Rental Damage plans cover unintentional damages to the rental unit interior that occur during your stay, provided they are disclosed to management prior to check out. If you damage the real or personal property assigned to your rental accommodation during the trip, the Insurer will generally reimburse the lesser of the cost of repairs or replacement of the property, up to $1500. Certain terms and conditions apply. Vacation Rental Damage plans can be purchased at CSA Travel Protection and Insurance Services (www.vacationrentalinsurance.com). Vacation Rental Damage plans can be purchased up to, and including, check in time.
EMERGENCIES / MAINTENANCE: In the event of a problem getting in the property, or if there are problems with condition or functionality of the property, please immediately contact the Breakaway Vacation Properties office (leave a voice message if there is no answer) at (800) 247-0448. If it is after office hours, we will make every effort to return your call as soon as possible.
ARRIVAL TIME: Check in is at 4 pm. An early arrival may be arranged for $100, pending other reservations and the housekeeping schedule. Please contact us within 24 hours of your arrival to make these arrangements. Unless you have specifically arranged for an early arrival time, please do not arrive at the property before your schedule check in time.
DEPARTURE TIME: Check out is at 10 am. Your prompt departure is appreciated so we can prepare the property for any incoming guests. A late departure may be arranged for $100, pending other reservations and the housekeeping schedule. If you have not arranged for a late check out, you may be charged $50 for each hour beyond 10 am that you are still on property, at a minimum of one hour. If the property has not been vacated by 4 pm, a fee equal to the rental rate of 2 ½ days may be assessed.
CANCELLATIONS: Cancellations and reschedules may be made up to 61 days before the first day of your reservation. You can credit your full down payment toward a future reservation, or we will refund the reservation deposit, minus the Admin Processing fee. Cancellations or reschedules made with less than 61 days’ notice will result in 100% loss of all payment. If we can replace your reservation and re-book the dates to another guest, we will either credit your full payment toward a future reservation at one of our properties, or we will refund 75% of the reservation total. This loss can be avoided if CSA Travel Protection Insurance was purchased and the reason for cancellation is covered under the travel insurance policy. All reservation changes must be acknowledged in writing.
WEATHER RELATED CANCELLATION: Breakaway Vacation Properties does NOT issue refunds due to acts of nature such as: hurricanes, extreme weather, power outages, or airport closures, but CSA Travel Protection Insurance does provide some protection against these instances. If the property is uninhabitable due to such circumstances and you did not purchase insurance, reservations can be rescheduled for future dates within two years of the reservation date.
VACATION RENTAL INSURANCE: CSA Vacation Rental Insurance is recommended, and covers cancellation or interruption of your stay, travel delay, baggage delay, rental car damage, and emergency/medical/dental expenses. Please read your documentation carefully as certain limitations, restrictions, and exclusions apply. The plan is optional, but we strongly recommend it. In case of unforeseen events, this insurance helps protect your vacation investment. IF YOU CHOOSE NOT TO PURCHASE THIS COVERAGE, NO REFUNDS WILL BE GIVEN WITHIN THE 60 DAY PERIOD PRIOR TO ARRIVAL TROUGH YOUR SCHEDULED DEPARTURE. For questions concerning the travel insurance or to make a claim due to a cancellation, please call CSA directly at 1-800-554-9839. The insurance premium, 6.95% of the total, is non-refundable and non-transferable. For more information please visit www.vacationrentalinsurance.com/CSA330
CHANGE IN NUMBER OF GUESTS/CONDUCT OF GUESTS: Guest(s) agrees that more than the number of people stated on the reservation shall not occupy the premises. Unauthorized people at the property at any time will result in a double charge for each additional guest or a maximum occupancy charge (whichever is more), in addition to any and all damage, disturbance, and cleaning charges. The rental is not intended for parties, nor gatherings at any time of anyone except those who have paid to occupy the property. Exceptions are made on an individual basis - please contact Breakaway Vacation Properties for prior approval. If there is excessive noise or music, any illegal activity, or evidence of violation of these policies, you may be asked to vacate the premise without any refund and additional charges may be assessed. Please inform us of any change in the number of guests before your arrival to avoid these charges, and so that the property can be prepared appropriately for your group. No exceptions or refunds are given for changes in the number of guests after your arrival.
CLEANING FEE(s): A non-refundable cleaning fee is required with all reservations. This fee is for our housekeepers who dust, vacuum, sanitize, clean linens and towels, maintain appliances, pool, hot tub, equipment (as applicable) and remove refuse from the property. Guest(s) are required to follow all check out procedures detailed in this agreement and leave the property in the same general and good habitable condition it was in when the Guest(s) arrived. Undue and/or unreasonable cleaning of the property shall be charged to the Guest's/Cardholder's credit card as an Additional Cleaning Charge at a rate of up to $100/hour, with a one hour minimum. This also applies to the property exterior, grounds, patio furniture, BBQs, pools and hot tubs (if so equipped).
CLEANING REQUIREMENTS: A starter supply of paper goods and soap is provided; please purchase or bring additional if you feel this starter supply will not be adequate for the duration of your rental stay. Housekeeping is not provided during your stay unless previously arranged. Failure to comply with pre-departure cleaning requirements resulting in excessive cleaning will be charged to your credit card at $100/hour, with a one-hour minimum:
1) Place soiled towels in the bathtub.
2) All dirty dishes, cookware and eating utensils should be loaded into dishwasher, and run.
3) Floors should be in generally good condition and ready to be vacuumed by our housekeepers.
4) All household trash, garbage, recycling and/or other discarded items should be properly bagged up to avoid spillage/leakage and deposited in the proper refuse containers provided. Please do your best to help us recycle by hauling it out with you.
5) Refrigerator and microwave should be left clean and free of food.
6) All appliances (stove, oven, BBQ, etc.) should be left in a clean condition and free of spills and grease.
7) All litter must be picked up from the premises and placed in the outside garbage cans, tied securely in trash bags.
8) Please try not to leave any pet hair in the home!
9) GLITTER AND CONFETTI ARE NOT ALLOWED AT ANY PROPERTY, INSIDE OR OUTSIDE.
LINENS & TOWELS: Bath towels, beach towels, sheets, pillows and blankets are provided. Extra sheets and towels are provided if you are staying a week or longer (otherwise one set per guest are provided where laundry facilities are available).
SMOKING: Smoking is NOT permitted in any BVP property. Smoking is allowed outside as long as butts and ashes are not left behind. Discard the butts and ashes in the outside garbage. Do not throw butts on the ground or bring them into the property. If there is any tobacco smell in the property after your departure, there will be a minimum $250 charge. Oil lamps and incense are not permitted due to the long-lasting odor. If these policies are violated, there will be a charge for excessive cleaning.
PLUMBING: Do not put any feminine products in the toilet. Limiting the amount of toilet paper used will help prevent a clog. Plungers are provided if a clog occurs. Please do not pour grease down the drain.
CABLE / SATELLITE TV, INTERNET & PHONE CALLS: All properties are privately owned and have different subscription packages for cable and/or satellite and internet. BVP does not guarantee any programs, events or reception. Guest(s) are liable for ordering any Pay Per View - if Guest(s) does not use their own credit card for ordering, programming charges plus an additional $25.00 processing fee will be charged to the credit card we have on file. The same applies to properties that are equipped with a land-line telephone.
PETS: Pets are allowed in Property Owner approved properties as long as the applicable pet fees have been paid. Unauthorized occupancy of pets will result in immediate eviction and loss of all rents and deposits. If discovery of unauthorized pets is made after your departure, a penalty of $100/day plus any additional cleaning charges will be assessed. If you are given permission to bring a pet the following rules must be followed:
1) $375 per pet.
2) No pets on any furniture or bedding.
3) Please do your best to remove all pet hair to avoid additional cleaning time/charges.
4) All waste must be picked up and placed in the garbage cans tied securely in trash bags.
5) No pets in the pool, hot tub, or bathtub.
6) Pets should not be left unattended in the property unless crated.
7) Damage up to $1500 caused by authorized pets is COVERED if you opted in for the Vacation Rental Damage plan! Otherwise, guest assumes full responsibility for any damage caused by pet to be charged to credit card on file.
8) Any cleaning that must be done will be charged to renter at rate of $100 an hour.
POOL AND HOT TUB USE & RULES (IF EQUIPPED): Use of the pool and or/hot tub is strictly at your own risk and liability. Our pool maintenance team sanitizes and replenishes chemicals in all pools and hot tubs prior to your arrival. If additional maintenance is required during your stay, or the next guests are unable to use the tub due to conditions resulting from your failure to observe the following rules, there will be a $100 charge (and cost of supplies if necessary) for each hour of required maintenance. Instructions for the tub controls are posted at the hot tub or we will be happy to help you.
1) ALWAYS SHOWER OR BATHE BEFORE AND AFTER USING THE POOL AND/OR HOT TUB! Body oil, makeup, hair products, etc. clog filters!
2) An adult must always accompany children.
3) Observe the safety precautions posted at the tub and have all guests do likewise.
4) Do not sit, stand or lie on the tub cover; a $300 charge will be made if the cover is broken this way.
5) Unhook the safety strap before removing the cover.
6) Replace cover and thermal blanket (where provided) when you are not in the tub and secure the safety strap to conserve heat, for safety, and to keep debris out of the water.
7) DO NOT ADJUST POOL HEATER TEMPERATURE SETTINGS. If hot tub temperature has been adjusted during use, MAKE SURE to return the temp to the original setting when done. * Failure to reset may cause the hot tub to over-temp & stop working, possibly resulting in additional charges.
8) Use non-breakable drink containers in the tub area.
9) DO NOT ADD ANYTHING TO THE HOT TUB WATER such as bubble bath & oils, even if they say they are compatible.
10) If the water level is low (below the filter intake) add more water or call, as low water can destroy the pump, resulting in additional charges.
11) If the water looks cloudy or dirty, please call. * If it is found that the service is necessary due to Guest abuse, the Guest will be responsible for the charges.
(*Hot tubs may be drained and refilled before your arrival; therefore, it may not be warm until later that evening. Also, due to the high mineral content in the mountain water at some of our cabins, the hot tub may initially appear cloudy until the minerals settle. If the conditions persist, please call.)
LEFT ITEMS: Please check carefully for belongings before you leave. BVP is not responsible for lost or stolen items.
RIGHT OF ENTRY: Guest(s) agree that BVP reserves the right to enter the rental property any time to investigate disturbances, check occupancy, check for damage, to make such repairs, alterations or improvements as we may deem appropriate, or to show the property to prospective purchasers or guests (in which case prior notification will be given).
SECURITY & SAFETY RISKS: ALWAYS LOCK DOORS AND WINDOWS WHEN YOU LEAVE THE PROPERTY! When you rent the property, you assume responsibility for it and its contents, as well as your personal property. Always lock the doors and windows when you leave the property. There is a lock box to which you will be given a code. This code is changed with every guest for security. Guest is responsible for lost key replacement costs. Children are welcome, but there are conditions in and around the property that may pose hazardous to them, as well as to adults, such as pools, ponds, open waterways, stairways, wildlife, slippery surfaces and un-manicured vegetation. Breakaway Vacation Properties does not assume any responsibility for injuries resulting from your failure to use due caution. Children must be supervised at all times. Candles are not allowed due to fire hazard except citronella candles in buckets outside.
INDEMNIFICATION & HOLD HARMLESS: While Breakaway Vacation Properties and its Property Owners strive to maintain Vacation Properties in the finest condition, no guarantees are expressed nor implied regarding suitability or for any particular purpose. All Guest(s) and their invitees use the Vacation Property structures and premises at their own risk. Breakaway Vacation Properties, LLC and its Property Owners shall not be held liable or otherwise responsible in any way for injury to any Guest and/or their invitees that is caused or permitted to be caused by the intentional or unintentional acts of said Guest(s) and/or invitees, or by the failure of structures, appliances, (including pools, hot tubs, and BBQs) furnishings, and/or other equipment, whether by malfunction, misuse, acts of God/nature, and/or are otherwise naturally occurring. No guarantees are expressed nor implied as to the suitability of utilities and other services provided to the Vacation Properties and adjacent structures and premises. No guarantees are expressed nor implied regarding the suitability/compatibility of materials utilized in the construction of the Vacation Property and/or its contents. Breakaway Vacation Properties, LLC and its Property Owners shall not be held liable nor otherwise responsible in any way for allergic reactions to Guest(s) or invitees, caused or permitted to be caused by materials utilized in the manufacture of the Vacation Property and/or its contents, nor from mold and/or airborne spores, nor from pet/animal allergens, nor from chemical agents including, but not limited to appliances, linens, carpeting, utensils, fixtures, pools, hot tubs, and/or other equipment. By written or electronic endorsement of this Agreement, Guest(s) and invitees hereby agree to forever hold-harmless and indemnify Breakaway Vacation Properties, LLC and its Property Owners from and against all claims, demands, loss, liability/responsibility of any kind and character, including cost of defense, arising out of or in any way connected with the Guest(s) use of the property.
Breakaway Vacation Properties, LLC
PO Box 193
Sanibel, FL 33957